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Member Support Solutions

Member Benefit Programs

SAS is continually searching nationwide for value-added products and services to strengthen your benefits package. We negotiate on your behalf and perform all necessary due diligence to ensure your members receive top quality benefits and services.

  • SAS experts manage the entire process from start to finish
  • Utilization reporting
  • Leading-edge benefit trend consultation
  • Benefit provider search and selection
  • Pricing negotiation, leveraging SAS client critical mass
  • Vendor contract management
  • Vendor performance and relationship management

Data Entry & Fulfillment

SAS operates a full-service fulfillment center and warehouse facility capable of handling your association mailings, such as welcome packages, renewal notices and special promotions.

  • New member and renewal processing
  • New member and prospect kits
  • Membership card printing and mailing
  • Renewal generation and mailing
  • Personalization services
  • Inventory management and reorder services
  • Accurate, efficient data entry
  • Processing of orders via mail, phone and website
  • Secure, climate-controlled storage

State of the Art Infrastructure

SAS understands that your member data is the lifeline of your association. Our technical team is dedicated to maintaining high availability of mission-critical systems and to safeguarding your data.

  • Microsoft Certified Professionals
  • Development expertise and network support
  • Rapid development of IT solutions
  • Continuous performance monitoring
  • Offsite data storage
  • Capability to process large transaction volumes
  • Firewall protection

Call Center

Our CSR's receive extensive training before they ever answer a call, and ongoing training and tools guarantee call center staff stay on top of everything your association has to offer.

  • Dedicated toll-free number or transfer your existing number
  • Customized inbound welcome messages and on-hold messages
  • Call volume reporting and statistics
  • Archive recordings
  • eOn phone technology
  • Work force management software
  • Bilingual customer service reps
  • Demographic data collection
  • Tag-on surveys
  • Up-selling/cross-selling
  • Fully-integrated with TIMSS association management software
  • 98 percent of calls answered within 15 seconds with an abandonment rate of less than 2 percent.

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