Member Benefit Programs
SAS is continually searching nationwide for value-added products and services to strengthen your benefits package. We negotiate on your behalf and perform all necessary due diligence to ensure your members receive top quality benefits and services.
- SAS experts manage the entire process from start to finish
- Utilization reporting
- Leading-edge benefit trend consultation
- Benefit provider search and selection
- Pricing negotiation, leveraging SAS client critical mass
- Vendor contract management
- Vendor performance and relationship management
Data Entry & Fulfillment
SAS operates a full-service fulfillment center and warehouse facility capable of handling your association mailings, such as welcome packages, renewal notices and special promotions.
- New member and renewal processing
- New member and prospect kits
- Membership card printing and mailing
- Renewal generation and mailing
- Personalization services
- Inventory management and reorder services
- Accurate, efficient data entry
- Processing of orders via mail, phone and website
- Secure, climate-controlled storage
State of the Art Infrastructure
SAS understands that your member data is the lifeline of your association. Our technical team is dedicated to maintaining high availability of mission-critical systems and to safeguarding your data.
- Microsoft Certified Professionals
- Development expertise and network support
- Rapid development of IT solutions
- Continuous performance monitoring
- Offsite data storage
- Capability to process large transaction volumes
- Firewall protection
Call Center
Our CSR's receive extensive training before they ever answer a call, and ongoing training and tools guarantee call center staff stay on top of everything your association has to offer.
- Dedicated toll-free number or transfer your existing number
- Customized inbound welcome messages and on-hold messages
- Call volume reporting and statistics
- Archive recordings
- eOn phone technology
- Work force management software
- Bilingual customer service reps
- Demographic data collection
- Tag-on surveys
- Up-selling/cross-selling
- Fully-integrated with TIMSS association management software
- 98 percent of calls answered within 15 seconds with an abandonment rate of less than 2 percent.
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