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Member Support Solutions

Member Benefit Programs

SAS is continually searching nationwide for value-added products and services to strengthen your benefits package. We negotiate on your behalf and perform all necessary due diligence to ensure your members receive top quality benefits and services.

  • SAS experts manage the entire process from start to finish
  • Utilization reporting
  • Leading-edge benefit trend consultation
  • Benefit provider search and selection
  • Pricing negotiation, leveraging SAS client critical mass
  • Vendor contract management
  • Vendor performance and relationship management

Data Entry & Fulfillment

SAS is capable of handling your association mailings, such as welcome packages, renewal notices and special promotions.

  • New member and prospect kits
  • Membership card printing and mailing
  • Renewal generation and mailing
  • Personalization services
  • Accurate, efficient data entry
  • Processing of orders via mail, phone and website

State of the Art Infrastructure

SAS understands that your member data is the lifeline of your association. Our technical team is dedicated to maintaining high availability of mission-critical systems and to safeguarding your data.

  • Microsoft Certified Professionals
  • Development expertise and network support
  • Rapid development of IT solutions
  • Continuous performance monitoring
  • Cloud-based data storage
  • Capability to process large transaction volumes
  • Firewall protection

Call Center

Our CSR's receive extensive training before they ever answer a call, and ongoing training and tools guarantee call center staff stay on top of everything your association has to offer.

  • Dedicated toll-free number or transfer your existing number
  • Customized inbound welcome messages and on-hold messages
  • Call volume reporting and statistics
  • Archive recordings
  • Work force management software
  • Bilingual customer service reps
  • Demographic data collection
  • Tag-on surveys
  • Up-selling/cross-selling
  • 98 percent of calls answered within 15 seconds with an abandonment rate of less than 2 percent.

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